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RESPONSIBILITY

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

 

QUALIFICATIONS

  • Average to Advanced written & spoken English
  • Knowledge in web navigation and computer literate
  • Education HIGH SCHOOL GRADUATES, COLLEGE UNDERGRADUATES, COLLEGE GRADUATES and above
  • Experience With or without call center experience; Salary premium given to applicants with customer service experience in any industry – PREVIOUS TECHNICAL BACKGROUND IS A PLUS!
  • FRESH GRADUATES are encouraged to APPLY!

 

BENIFITS

Basic Salary 13,000 to 23,000 plus allowances with 3,000 Gift Check Bonus from ACES!

Tagged as: healthcare representatives

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