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RESPONSIBILITIES

  • Interact with prospects / clients to understand business requirements
  • Demonstrate Customer Engagement such as Sales, Customer Service, Field Service and Project Service Automation solution capabilities to the client
  • Conduct business process analysis and create Fit/Gap report
  • Create Solution design to address client business, interface and performance requirements
  • Advise on complex MS Dynamics Customer Engagement such as Sales, Customer Service, Field Service and Project Service Automation  business cases and propose comprehensive solutions based on MS Customer Engagement, 3rd parties and customizations
  • Create functional requirement and functional design for customizations
  • Create estimates for implementation tasks
  • Provide MS Dynamics SME expertise to client and mentor team members
  • Installation, setup and configuration of Customer Engagement such as Sales, Customer Service, Unified Service Desk, Field Service and Project Service Automation
  • Data migration from external systems into MS CRM
  • Conduct solution testing and assist with user acceptance testing
  • Conduct user and administrator training
  • Complete the project tasks on time and under budget
  • Build expertise in Industry areas of focus, contributes to development of Industry solutions
  • Assist sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary

QUALIFICATIONS

  • Bachelor’s in business management, management information system, marketing or equivalent.
  • Four years overall MS Dynamics Customer Engagement such as Sales, Customer Service, Field Service and Project Service Automation experience
  • Experience as an MS Dynamics CRM consultant in a client-facing role
  • Hands-on experience in designing, configuring or administering MS Dynamics CRM required
    MS Dynamic CRM: SDK, report writing, installation, configuration and customizations
  • MS SQL Server and SSRS reporting services experience
    Unit Testing: Test Case preparation and execution
  • Contract position(s) available.

 

BENEFITS

Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Parking, Regular hours, Mondays – Fridays, Business (e.g. Shirts)

Tagged as: microsoft dynamics 365 crm consultant

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